Privacy Policy
This document applies to digital personal data of users in India and outlines collection, use, sharing, retention, user rights, cookies, cross-border transfers, children’s data, and grievance contact procedures that govern your information.
Introduction
This Privacy Policy explains how we handle digital personal data through our online services in India. Our team outlines collection methods, storage rules, disclosure practices, and your control options. You will find details about consent requirements, notices, and data processing principles. The document covers your rights and provides contact information for our grievance officer. You can reach out to resolve concerns or submit requests about your personal information.
Information We Collect
We gather several categories of personal data from users in India to support our services. These categories include identifiers, contact details, account records, device information and usage patterns. You can review how we handle this data in our later sections on use, sharing and retention.
Personal Data
We collect categories that match the purposes stated in our Privacy Policy for India.
- Identifiers – name, email address, phone number, user ID;
- Contact details – postal address, billing information;
- Account details – username, password hash, registration date;
- Support communication – messages, queries, attachments;
- Consent records – timestamps, agreement versions, withdrawal requests.
Collection aligns with legal requirements and service delivery needs in India.
Device Information
We collect technical details to support service delivery and protect your account:
- Device type – smartphone, tablet, or desktop;
- Operating system – Android, iOS, Windows, or macOS version;
- Browser type – Chrome, Safari, Firefox, or Edge;
- IP address – network location identifier;
- Device identifiers – unique hardware or advertising IDs.
Usage Data
We collect technical information to improve our service and resolve issues. This category supports analytics and troubleshooting:
- Page views track visited sections;
- Click actions record button and link interactions;
- Session duration measures time spent on the site;
- Referral sources show arrival paths;
- Email and notification interactions log user responses.
Categories of Information
We organise the main data types our team collects into clear groups below.
| Category | Examples |
|---|---|
| Contact Details | email address, phone number |
| Account Data | username, password |
| Device Information | IP address, browser type |
How We Use Information
We process your personal data for specific operational and service-related activities across our website operations in India.
- Operate and manage your account registration and authentication;
- Deliver requested services and fulfil transactions;
- Communicate updates, responses, and account notifications;
- Troubleshoot technical issues and resolve user queries;
- Analyse website performance and user behaviour patterns;
- Send marketing communications where you provide separate consent as required under Indian regulations.
Data Processing Purposes
We list common categories and their core processing purposes below.
| Data Type | Primary Use Purpose |
|---|---|
| Contact Data | Service messages |
| Account Data | Login authentication |
| Device Data | Security monitoring |
| Usage Data | Performance analytics |
| Payment Data | Transaction processing |
Cookies
We use cookies on our website to support sessions, store preferences, and improve functionality. Essential cookies enable core features, analytics cookies track site performance, and marketing cookies deliver relevant content. Later subsections explain each category in detail. You can manage your cookie settings at any time through our control panel.
Essential Cookies
Certain cookies support core website functions and remain active at all times.
- Session management – these keep you logged in and track your activity across pages;
- Security verification – they protect against fraud and confirm your identity during sensitive actions;
- Preference storage – they remember basic settings like language or location;
- Core functionality – the site needs them to operate, so you cannot disable them.
Analytics Cookies
We use tools that track visitor behaviour and page interactions to improve our services for users in India.
- Track visits and session duration;
- Measure page load speeds and performance;
- Monitor error rates and technical issues;
- Record content engagement patterns;
- Support service improvement decisions.
Marketing Cookies
Advertising trackers support personalised messages and remarketing campaigns across sites you visit.
- Track campaign reach and conversion rates;
- Show ads based on browsing history;
- Measure ad performance across channels;
- Support retargeting for visitors who left;
- Consent applies under Indian rules;
- Opt-out settings remain accessible at any time.
Cookie Categories
Our team prepared a breakdown of the three main types of tracking files and their storage rules.
| Type | Main Purpose | Typical Retention Period |
|---|---|---|
| Session | Account login and shopping cart | Deleted when browser closes |
| Analytics | Traffic measurement and site performance | 12 to 24 months |
| Advertising | Personalised ad delivery and campaign tracking | 6 to 12 months |
Data Security
We protect your personal information through technical and organisational controls that prevent unauthorised access, loss, or misuse. Our team applies encryption, access restrictions, and monitoring systems to safeguard digital records. These measures align with requirements for handling digital data in India. We review and update security practices regularly to address new risks and maintain protection standards across all processing activities.
Third-Party Services
We share data with selected external entities to support operations and meet legal obligations in India.
- Service providers handle hosting, payment processing, and customer support on our behalf;
- Analytics vendors track website performance and user behaviour patterns;
- Marketing partners assist with promotional campaigns and audience targeting;
- Authorities receive information when responding to lawful requests under Indian regulations;
- Contracts restrict how these entities use your data.
Your Rights
Our team outlines the rights you hold under Indian privacy regulations to help you control your personal information.
- Request access to all personal data we hold about you;
- Submit correction requests for inaccurate or outdated information;
- Request deletion of your data when retention purposes expire;
- Withdraw consent for specific processing activities at any time;
- Submit complaints to our grievance officer or relevant authorities;
- Review cross-border transfer safeguards we apply to protect your information.
Policy Updates
We reserve the right to modify this Privacy Policy at any time. Changes appear on this page with immediate effect. The updated version applies from the date of publication. We recommend that you review this document regularly to stay informed about current data practices.
Contact Information
Our team provides grievance handling channels for users who need assistance with privacy concerns.
- Email address: [email protected];
- Postal address: Grievance Officer, 123 Data Street, Mumbai 400001;
- Contact form: Available on our dedicated grievance page;
- Response time: We respond within 72 hours of receiving your complaint.
FAQ
How does this policy apply to users in India
This policy governs personal data we collect from users in India through our website and related online services. It covers collection, use, storage, disclosure, and your rights under applicable regulations.
What personal data is collected under this policy
Our team collects contact details, account credentials, device identifiers and usage logs. We gather information through registration forms, cookies and service interactions to support operations and communications under this policy.
How can consent be withdrawn under this policy
You can adjust cookie settings through your browser or device. Contact the grievance officer or support channels to withdraw consent for specific data uses under this policy.
How long is personal data stored
Retention depends on processing purpose and legal requirements that apply to your account. We delete or archive your details once those needs end and no statutory obligations remain active.
What are the main user rights in relation to data
Users in India can request access to held data, correction of inaccuracies, deletion of stored details, and file complaints through named grievance channels about processing concerns.
How are crossborder data transfers handled
We transfer personal data to other countries under stated safeguards and for limited purposes. Third-party service providers abroad receive data only under strict contractual controls that protect Indian users’ information.